Hi! I am Allen Nguyen

Cloud Resume Challenge

AWS | HTML | CSS | JavaScript | Python | DynamoDB | API Gateway | Lambda | CloudFront

• Built and deployed a cloud-hosted resume website using AWS S3, CloudFront, and Route 53.
• Implemented a serverless visitor counter using Python (Lambda), API Gateway, and DynamoDB.
• Used Terraform to provision cloud infrastructure as code (IaC).
• Integrated CI/CD through GitHub Actions for automated deployments.

Multi-System Audit Script

Python | Cross-Platform | psutil | JSON

• Collects detailed system information including CPU, RAM, disk, and uptime from any OS.
• Automatically detects hostname, IP address, and OS architecture using the platform library.
• Exports the full system report to a structured system_inventory.json file.
• Useful for auditing or inventorying Windows and Linux systems remotely.

Active Directory OU Structure Automation

PowerShell | Windows Server | Active Directory

• Automates creation of organizational unit (OU) hierarchies based on user input.
• Uses PowerShell Active Directory cmdlets to dynamically build parent and sub-OUs.
• Includes logic to check for existing OUs and prevent duplicates.
• Ideal for initializing clean and repeatable AD structures in new environments.

Linux Cloud Backup Script

Bash | Automation | SSH | Cloud Storage

• Creates compressed backups of critical system directories (/etc and /home).
• Generates dated backup folders and detailed log files for each run.
• Offers optional remote upload to a cloud server via secure SCP (SSH) connection.
• Lightweight design suitable for servers or personal systems.

System Recovery Specialist | Taco Bell Corporation

October 2023 – September 2024

• Implemented and maintained disaster recovery plans to reduce downtime and data loss.
• Performed regular system backups and restorations to ensure data integrity and availability.
• Collaborated with cross-functional teams to test and improve recovery procedures.
• Supported end users and Level 1 staff during recovery efforts to minimize operational impact.

IT Service Desk Specialist | Taco Bell Corporation

October 2021 - October 2023

• Provided first-line technical support for hardware and software issues via phone, email, and remote tools.
• Managed ticket queues to prioritize and resolve requests within SLA targets.
• Diagnosed and resolved user issues through systematic troubleshooting.
• Collaborated with Level 2 teams to escalate complex cases and ensure full resolution.

Bachelor of Science in Information Technology

Western Governor University

2022 - 2025

Associate Degree in Physics and Mathematics

Cypress College

2014 - 2017